Grievance redress mechanism
This mechanism is established recognizing the importance of transparency and accountability. The concerns and complaints of project-affected people and other stakeholders can be freely made and will be addressed in a manner that is fair, transparent, objective and constructive.
DHP will review all grievances that are submitted. If DHP finds that a grievance is not related to DHP activities or if the Project is in compliance with the Albanian and International Standards that DHP is committed to, we will explain this to you in writing. If DHP finds that the subject of the grievance is a result of DHP activities and does not comply with DHP’s Environmental and Social commitments, we will investigate the issue and contact you to suggest and agree on an appropriate resolution.
DHP will handle your grievance as confidential.
- Visiting our Public Information Offices in Gramsh, Banjë and Nikollarë and filling out a Grievance Form
- Send a letter to our offices
- Contact DHP in person, through email or on the phone
For more information click here to download the GRM Leaflet